Fire by Design | Limited Warranty

Fire by Design warrants its products to be free from defective material and workmanship for the period of time indicated below for each product line. The warranty time periods listed below are from the original date of purchase. Fire by Design agrees to repair or replace, at its sole discretion, a defective product if returned to Fire by Design within the warranty period and accompanied by proof of purchase. This warranty does not extend to any Fire by Design products which have been subject to misuse, neglect, accident, incorrect wiring or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than Fire by Design. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original CUSTOMER. This warranty gives you specific rights and you may also have other rights, which vary, from state to state. If you have any questions concerning this warranty call (877) 807-8923.

Bowls

All Decorative GFRC, Stainless, Copper or Aluminum Bowls are warranted for (2) years from delivery date against any manufacturing defect or structural failure. Small stress cracks and surface crazing are a natural occurrence in concrete and not covered by warranty.

Fire Rings

All 304 Stainless Steel Rings are warranted for (3) years. 316 Stainless Steel Burners (Marine Grade) have a Lifetime Warranty.

Burner Pans

All 304 Stainless Steel Burner Pans warranted for (5) years. All Aluminum Burner Pans have a Lifetime Warranty.

Electronic Ignition Systems (Field Serviceable AWEIS SC, HC, XHC, SUBEIS, BP AWEIS)

All Field Serviceable AWEIS and SUBEIS systems are warranted for (1) year from date of purchase for Commercial Applications and (3) years from date of purchase for Residential Applications provided the product has not been modified, abused, misused, or improperly installed, maintained or repaired (unless directly instructed to do so by our company) during such period. Fire by Design, at its discretion, will either repair or replace the defective product. If one of the Field Serviceable parts of an AWEIS or SUBEIS fails a replacement part will be provided at no charge to the customer. Labor cost to replace the failed field serviceable is not covered under this warranty. If a part other than a Field Serviceable part fails that part will be replaced or repaired at no charge to the customer.

Vulcan Fire Module & Tiki Torches

Vulcan Fire Modules and Automated Tiki Torches are warranted for (1) year from the date of purchase.

The original purchasing information such as an invoice or product serial number is required on all warranty returns.