support

and FAQ

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Below are links to FAQs, information, instructions, guides and warranties covering many of our products. Simply click to download to view or print any of these resources.

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Please contact us with any additional questions or concerns and we’ll do our best to provide you with the information or answers you need. (877) 807-8923

“I WOULDN’T CARRY ELECTRONIC SYSTEMS AT ALL IF IT WEREN’T FOR BOB ROMAN AND
THE TEAM AT FIRE BY DESIGN AND THE HIGH QUALITY PRODUCTS THEY PRODUCE.”

-ELENA COLOMBO President | FIRE FEATURES

“I WOULDN’T CARRY ELECTRONIC SYSTEMS AT ALL IF IT WEREN’T FOR BOB ROMAN AND
THE TEAM AT FIRE BY DESIGN AND THE HIGH QUALITY PRODUCTS THEY PRODUCE.”

-ELENA COLOMBO President | FIRE FEATURES

FAQ

All / Installation / Misc / Pre Sales / Pricing

No. Due to the nature of our products, it is much safer to have a licensed professional from beginning to end.

Technology – We have the ONLY system on the market today that was designed and developed for the outdoors. ALL of our competitors use ‘off the shelf’ components, package them to be weatherproof and then sell them for “Outdoor Use”. The reality is that Electronic Ignition Systems that were designed to be used indoors was not designed to compensate for the effects of Wind and Rain. As a result, all the ‘other’ systems on the market today do not perform well in the wind at all and are easily rendered useless after heavy rain.

Our system on the other hand WAS developed for use outdoors and can withstand winds in excess of 55 mph AND can even be submerged without causing any damage to the unit or rendering it inoperable.

Check out these videos to see the claims we make are true:

High Wind Test Video
Submersion Test Video

Small Size – measuring 4 ¼” square by 4″ tall, our AWEIS (used for Fire Bowls / Pits / Troughs) system is by far the smallest Electronic Ignition System in the world thereby making it easy to install when compared to other larger, bulky systems available through others. Our Vulcan Fire Module measures 2 ½” in diameter and is 6 ½” tall – a perfect choice for the smaller diameter fire features.

AWEIS stands for All Weather Electronic Ignition System.

Yes. Most of the installations of our systems involve an Aqualink or similar system. The key is to bring your 110v off of one of the relays (Load terminal) to power the 24v transformer that comes with our systems. If there are two fire features to power and they are both being turned on at the same time, one relay will be used to power both transformers which in turn provide power to our systems.

When desiring to control two fire features independent from one another you need to use two separate relays in the Pool Controller. One relay will provide power to one feature, the other relay to the second feature.

Yes. We offer a Remote Control System at a very reasonable price that will enable you to control the fire features through the use of a handheld remote.

No. Electronic Ignition Systems have a sensor that monitors the presence of a flame. In our system our sensor actually monitors the presence of heat. There is only one sensor per Electronic Ignition System therefore you can only monitor the presence of a flame in only ONE feature at a time.

If the flame happens to get blown out by the wind the sensor part of our system will detect that and consequently shut itself down momentarily. Then it will reignite itself. The typical response time from flame being blown out to reigniting is 15 seconds.

Yes. National Plumbing Codes require that a Manual Shutoff for the gas be installed within 6′ of the fire feature whether you are using Electronic Ignition or not. There are two good reasons to install a Manual Shutoff. First, it does not happen often but it is possible the valve inside our Remote Control Module could stick “open” after being lit. In the event this occurs, the only way to shut the flow of gas off is through the Manual Shutoff. Second, the Manual Shutoff is the best way to adjust the flame height of the fire feature. By turning the Manual Shutoff toward “off”, you consequently lower the flame.

No. Internal to our system there are two electric gas valves that turn the gas on / off when power is applied or removed. The only time you will have to turn the Manual Gas Shutoff valve off is if you detect a gas leak in the vicinity of the fire feature at any point in time.

Yes and No. For our Tiki Torches and our Vulcan Fire Modules we supply (1) 24v by 75 VA transformers for every two features. For our AWEIS and Auto Fire on Water Surface System we supply (1) 24v by 50 VA transformer for each feature.

Yes you can connect up to 3 fire features on one ‘home run’. When connecting fire features onto the same set of wires or ‘home run’ be sure to use no less than 12 gauge wire. In this instance three transformers will be connected in parallel to the set of wires powering all three features. Do NOT attempt to connect more than 3 fire features on the same set of wires – the last fire features in the chain will not work properly.

We highly recommend no less than 12 gauge wire for all installations.

Yes – but only if the spa side switch is connected to an Aqualink or some other Automated Pool Controller. We have done installs where fire features next to the spa are controlled by BOTH the handheld Remote Control that comes with the Automated Pool Controller AND the spa side switches. The control of the fire feature is exactly like a 3 way light switch in a house. You can turn the fire on by the spa from inside the house and then you can turn it off via the spa side switch once you are in the spa. The programming for this feature is done through the Remote Control that comes with the Automated Pool Controller.

Yes. We offer custom made burner bars made with either 304 or 316 Stainless Steel, depending on the application. We can make any size or shape burner.

YES. Even though our system won’t be damaged by being submerged we highly recommend you provide drainage for all your fire features – electronically controlled or not.

Yes. In applications involving propane we add a brass ‘air mixer’ to the outlet of our AWEIS for a nominal charge. This air mixer allows air to be drawn in to the gas plumbing as the propane gas is flowing. This added air ‘leans’ the propane gas which then eliminates the black smoke typical of burning 100% propane.

We always recommend using stainless steel fire rings only for the outdoors. Fire rings made from black steel rust quickly and will degrade the look of the flame in a relatively short amount of time. We highly recommend only using the fire rings we offer. The fire rings we offer have a hub that is elevated above the fire rings themselves. This elevated hub prevents water that enters the fire ring from getting down into our system thereby clogging it.

We accept Visa and MasterCard credit cards, Money Orders, and Checks. In the event you are paying by check, once the check has cleared through our bank, we will ship your order.

FAQ

All / Installation / Misc / Pre Sales / Pricing

No. Due to the nature of our products, it is much safer to have a licensed professional from beginning to end.

Technology – We have the ONLY system on the market today that was designed and developed for the outdoors. ALL of our competitors use ‘off the shelf’ components, package them to be weatherproof and then sell them for “Outdoor Use”. The reality is that Electronic Ignition Systems that were designed to be used indoors was not designed to compensate for the effects of Wind and Rain. As a result, all the ‘other’ systems on the market today do not perform well in the wind at all and are easily rendered useless after heavy rain.

Our system on the other hand WAS developed for use outdoors and can withstand winds in excess of 55 mph AND can even be submerged without causing any damage to the unit or rendering it inoperable.

Check out these videos to see the claims we make are true:

High Wind Test Video
Submersion Test Video

Small Size – measuring 4 ¼” square by 4″ tall, our AWEIS (used for Fire Bowls / Pits / Troughs) system is by far the smallest Electronic Ignition System in the world thereby making it easy to install when compared to other larger, bulky systems available through others. Our Vulcan Fire Module measures 2 ½” in diameter and is 6 ½” tall – a perfect choice for the smaller diameter fire features.

AWEIS stands for All Weather Electronic Ignition System.

Yes. Most of the installations of our systems involve an Aqualink or similar system. The key is to bring your 110v off of one of the relays (Load terminal) to power the 24v transformer that comes with our systems. If there are two fire features to power and they are both being turned on at the same time, one relay will be used to power both transformers which in turn provide power to our systems.

When desiring to control two fire features independent from one another you need to use two separate relays in the Pool Controller. One relay will provide power to one feature, the other relay to the second feature.

Yes. We offer a Remote Control System at a very reasonable price that will enable you to control the fire features through the use of a handheld remote.

No. Electronic Ignition Systems have a sensor that monitors the presence of a flame. In our system our sensor actually monitors the presence of heat. There is only one sensor per Electronic Ignition System therefore you can only monitor the presence of a flame in only ONE feature at a time.

If the flame happens to get blown out by the wind the sensor part of our system will detect that and consequently shut itself down momentarily. Then it will reignite itself. The typical response time from flame being blown out to reigniting is 15 seconds.

Yes. National Plumbing Codes require that a Manual Shutoff for the gas be installed within 6′ of the fire feature whether you are using Electronic Ignition or not. There are two good reasons to install a Manual Shutoff. First, it does not happen often but it is possible the valve inside our Remote Control Module could stick “open” after being lit. In the event this occurs, the only way to shut the flow of gas off is through the Manual Shutoff. Second, the Manual Shutoff is the best way to adjust the flame height of the fire feature. By turning the Manual Shutoff toward “off”, you consequently lower the flame.

No. Internal to our system there are two electric gas valves that turn the gas on / off when power is applied or removed. The only time you will have to turn the Manual Gas Shutoff valve off is if you detect a gas leak in the vicinity of the fire feature at any point in time.

Yes and No. For our Tiki Torches and our Vulcan Fire Modules we supply (1) 24v by 75 VA transformers for every two features. For our AWEIS and Auto Fire on Water Surface System we supply (1) 24v by 50 VA transformer for each feature.

Yes you can connect up to 3 fire features on one ‘home run’. When connecting fire features onto the same set of wires or ‘home run’ be sure to use no less than 12 gauge wire. In this instance three transformers will be connected in parallel to the set of wires powering all three features. Do NOT attempt to connect more than 3 fire features on the same set of wires – the last fire features in the chain will not work properly.

We highly recommend no less than 12 gauge wire for all installations.

Yes – but only if the spa side switch is connected to an Aqualink or some other Automated Pool Controller. We have done installs where fire features next to the spa are controlled by BOTH the handheld Remote Control that comes with the Automated Pool Controller AND the spa side switches. The control of the fire feature is exactly like a 3 way light switch in a house. You can turn the fire on by the spa from inside the house and then you can turn it off via the spa side switch once you are in the spa. The programming for this feature is done through the Remote Control that comes with the Automated Pool Controller.

Yes. We offer custom made burner bars made with either 304 or 316 Stainless Steel, depending on the application. We can make any size or shape burner.

YES. Even though our system won’t be damaged by being submerged we highly recommend you provide drainage for all your fire features – electronically controlled or not.

Yes. In applications involving propane we add a brass ‘air mixer’ to the outlet of our AWEIS for a nominal charge. This air mixer allows air to be drawn in to the gas plumbing as the propane gas is flowing. This added air ‘leans’ the propane gas which then eliminates the black smoke typical of burning 100% propane.

We always recommend using stainless steel fire rings only for the outdoors. Fire rings made from black steel rust quickly and will degrade the look of the flame in a relatively short amount of time. We highly recommend only using the fire rings we offer. The fire rings we offer have a hub that is elevated above the fire rings themselves. This elevated hub prevents water that enters the fire ring from getting down into our system thereby clogging it.

We accept Visa and MasterCard credit cards, Money Orders, and Checks. In the event you are paying by check, once the check has cleared through our bank, we will ship your order.